Frequently Asked Questions
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Who We Are
Who is Alaska Tour Jobs?
HAP Alaska Yukon supports Holland America Line and Princess Cruises in Alaska and Canada’s Yukon territory. We are the largest hotel and land tour operator in Alaska with over 4,000 employees filling more than 300 job types across our lodges, motorcoach, railcars and more. Work with us in breathtaking locations and experience a company culture that values team collaboration, service, and sustainability, to create an exceptional guest experience.
What is HAP?
HAP is a combination of Holland America Line and Princess Cruises land-based operations across Alaska and Canada’s Yukon territory.
What types of jobs do you offer?
We have over 300 different job types. We have jobs in hospitality and tourism, hotels, culinary, transportation, maintenance, and many more. We have jobs ranging from back of the house to front of the house, all service-centric, entry-level, and skilled-based positions; we have something for everyone looking for a seasonal job in Alaska or the Yukon!
Application And Hiring Process
What is the best way to apply for a summer job?
On-Line Application! It is simple, fast, and the online applications are reviewed by hiring managers. In addition, you can apply to multiple locations at the same time.
Can I email my resume?
To be considered for a position, you will need to complete an online application. The fastest, and most preferred way is to apply online. Please do not email or mail resumes.
What are typical wages for seasonal jobs?
Holland America/Princess Alaska - Yukon Land Operations offers competitive wages for seasonal summer jobs in Alaska, Yukon, and Seattle. Wages vary depending on your position, level of experience, and additional qualifications. Additionally, an incentive program may be available depending on your work location, the type of work you do and your commitment to work a specified period.
Are there any rules of employment?
Holland America/Princess Alaska - Yukon Land Operations provides a drug free, violence free, hostility free, and discrimination free work environment. Many forms of misconduct, including but not limited to, drunkenness, possession or use of illegal drugs, possession of firearms, acts or threats of violence are against company policy and may result in immediate termination, law enforcement notification, or both. Some positions will require pre-employment, and random drug testing.
I submitted my application but didn’t receive an email confirming my submission.
Thank you for applying and we apologize for the technical difficulties. Some things to check to ensure your application is processed:
- Your internet bandwidth – do you have strong enough bandwidth to submit your application?
- Are you using an Apple device in private browsing mode? If yes, please disable private browsing mode before applying and submitting your application through alaskatourjobs.com.
- Are you attaching your resume in the correct format?
- Upload formats include: .pdf, .doc, .docx, .rtf, .odt, .jpg, .png, .wps, or .txt file less than 2MB. If this is the issue, please complete your application and do not attach your resume. You can send it to a hiring manager if you are contacted for an interview.
- Please also check your Spam/Junk folder.
Do I need to do a Background Check?
Yes! If you receive an offer, after accepting, all employees complete a criminal background check to confirm their eligibility to work for the company. Background checks are done 8-10 weeks prior to your start date.
Do you hire international applicants?
Do you only hire students?
No! We hire people of all ages, including retirees. We appreciate the life experience they bring to the job. Note: 17-year-olds can apply for any position as long as the job isn’t 21+ and they secure their own housing.
Who is considered for employment?
It is the Company’s policy to provide equal employment opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy, childbirth, gender identity, sexual orientation, national origin, citizenship, ancestry, age, physical disability, mental disability, medical condition, family care status, marital status, domestic partner status, veteran status, or any other basis prohibited under applicable federal, state, or local law. The Company also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need reasonable accommodation completing an application for employment, please email us at Alaska.Yukon.Recruiting@HAgroup.com
Can I refer a friend?
Yes! HAP offers a monetary reward for referrals. If your referred friend is hired and you both successfully complete your season, you will receive a bonus.
What are the dates of your summer season?
Our summer season begins in April/May and runs through the end of September/mid-October in some areas. Jobs like Driver guides start training earlier if CDL training is required.
What if I can’t work a full season?
Full season dates are preferred (April through September/October in some areas). However, if you can work at least 12 weeks during that range, several locations will hire applicants with a limited date range. Speak with the hiring manager of your desired location for more information. We try our best to work with your schedule but really appreciate those who can stay for most or the full season. Please list your desired dates of employment on your application.
I need to take two weeks off during the middle of the summer. Is that possible?
Speak with the hiring manager of your desired location and be sure to mention the vacation request before you are hired. Generally, most locations will work with specific vacation requests if they are communicated long in advance. Requests made after being hired will likely not be accommodated.
On The Job
What documentation will I need to work?
All employees must provide documentation that proves their identity and eligibility to work in the United States or Canada. Documentation must be provided at the start of employment (including training).
Will I be provided a uniform?
Most positions are uniformed positions. Information on uniform requirements will be provided prior to your arrival. Employees may be required to provide portions of their uniform (such as certain pants or shoes). In addition, all employees must maintain a neat and clean appearance and adhere to the grooming policy. This policy will be reviewed during the interview process.
How many hours per day/week will I work?
Most employees in Alaska work 8 to 10 hours per day, 5 to 6 days per week. Employees in Rail Services typically work a 15-hour day (e.g., employees may work 2 days on, 1 day off, 2 days on, 3 days off). Under Alaska state wage and hour law, employees working in Alaska are paid time and a half for hours over 8 in a day or over 40 hours in a week. For Seattle and Canada, most employees work 8 to 10 hours, 2 to 3 days per week and are paid time and a half for time worked over 40 hours a week.
Housing And Meals
Are housing or meal programs available?
Housing and meal programs are available at many locations including:
- Denali Princess Wilderness Lodge and Denali Transportation and Guest Services
- Denali Shared Services
- Mt. McKinley Princess Wilderness Lodge and Mt. McKinley Transportation and Guest Services
- Holland America Denali Lodge (formerly McKinley Chalet Resort)
- Kenai Princess Wilderness Lodge
- Copper River Princess Wilderness Lodge
- Westmark Inn Dawson City
- Westmark Inn Skagway
- Skagway Transportation and Guest Services
- Ketchikan Transportation and Guest Services
- Dawson City Transportation and Guest Services
- Whitehorse Transportation and Guest Services
Can I live in my RV for the summer?
Several locations offer full hook-ups for recreational vehicles including:
- Kenai Princess Wilderness Lodge
- Denali Princess Wilderness Lodge*
- McKinley Chalet Lodge*
- Denali Employee Community*
- Mt. McKinley Princess Wilderness Lodge
Can I bring my car?
Although not necessary, employees are able to bring their vehicle. Most employee housing is located within walking distance of job locations, but having a car offers more flexibility during time off.
Are pets allowed in company housing?
Unfortunately, at this time, pets or emotional support animals are not permitted in our employee housing and/or work locations. Only service animals are permitted in our housing/work locations, and inside public and common-use spaces/facilities (e.g. dining, recreation, lobbies, shops, hotel rooms, etc.). Service animals are dogs that are individually trained to do work or perform tasks for the benefit of an individual with a disability (e.g. guide dogs, hearing-ear dogs, psychiatric or medical service dogs).
We do have RV spaces at some locations available on a first come, first serve basis where dogs and cats are permitted, if leashed. Additionally, you could apply for a position in Anchorage or Fairbanks where you can secure your own housing.
Can I live with my friend if they are also an employee?
Yes! If you have a friend that also gets hired at the same location, please advise the hiring manger that you would like to room together so they can put in request.
Where do I eat my meals?
Meals are served in Employee Dining Rooms (EDR), typically cafeteria style, where you can eat with your friends and coworkers.
Explore And Connect
I want to see Alaska! What is there to do with my free time?
Company travel privileges vary by location. Typically, most locations offer a wide variety of outdoor activities such as hiking, biking, rafting, fishing, and kayaking. Employee discounts may be available on certain excursions as well.
My family wants to take a vacation to Alaska and the Yukon to come see me. Is that possible?
Yes, it may be possible! One of the great benefits of a summer seasonal job with Holland America/Princess Alaska - Yukon Land Operations is that your family may have access to some of the travel programs and discounts. Talk to your hiring manager or the human resources manager at your location for details and more information.
How can I connect with you on Social?
Please join us on Facebook and Instagram to see what we are up to and stay connected! If you have a question, please email Alaska.Yukon.Recruiting@HAgroup.com